Delivery and Returns

Delivery

COVID-19: This page is updated to advise of any changes (updated: Oct 12)

— DISPATCHES - most order are dispatched within 1 working day, though some short delays may be experienced (allow up-to 2 working days)
— DELIVERIES are generally running as normal. Please allow 3-7 working days for standard delivery. Courier services are currently operating a contact-free service.
- Orders to the EU are currently experiencing delays due to measures at cross-border crossings. Please allow an additional 5 working days for dispatch/delivery on all international orders.  

We offer free delivery* within the UK^. We aim to dispatch all orders on the same day when placed before 3 p.m. (Mon - Fri). Orders dispatched on Friday will be delivered on Monday, unless Saturday or Sunday service is chosen. Orders placed on weekends and Public/Bank Holidays will be dispatched the following business day. Please see table below for our delivery options available.

We use Hermes and DPD for our deliveries. DPD provide you with a one-hour delivery window on the morning of delivery, and Hermes aim to provide a two-hour window - so no more waiting in all day!

Track your delivery

Input your tracking number into the box below for the delivery status.
Please note: it may take a few hours for your tracking number to become active.

For further details on your order, you may wish to log into your account



United Kingdom (mainland^)

Standard (Hermes) 3-5 days tracked free (*£2.79 under £40)
Two-Day (Hermes) 2 days (Mon-Fri) track + sign £3.79 (free over £120)
Next Day (DPD) 1 day (Mon-Fri) track + sign £4.49 (£1.49 over £120)
Sat / Sun (DPD) Order by: Fri 2pm track + sign £10.49
 

^UK non-Mainland

Deliveries to the regions listed below - R.O.I, Highlands, Channel Islands and Isles - are sent using a 3-5 day service. Please make sure to choose Non-Mainland at checkout to avoid delays.

Scottish Highlands AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26,PH30, PH31-41, PH49-50.
Scottish Islands HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3.
N.I Applies to all BT postcodes in N.I.
R.O.I, Channel Island & 'Isles' Includes Isle of Wight, Isle of Dog, Channel Islands (Guernsey, Jersey etc.) and R.O.I.
 

Europe & International

There is a shipping-cost calculator available on the 'basket' page - there's no need to enter your personal details to see the delivery price. If you require delivery to a country which isn't listed, please get in touch via our contact page. Contact number is required for all international orders.

Europe 3-10 days tracked Calculator on checkout page
International 3-14 days tracked Calculator on checkout page

Please note: international orders may incur import tax/duty fee upon receipt. This is beyond our control, and we are unable to pay these charges.

Returns

We believe our products should meet, and even exceed you expectations - no less. We offer a 60 day money-back promise on your order, should you wish to return any items. The returned item(s) must be ‘as-new’ - i.e. unused, in its original packaging (you can of course open the packaging to get a feel of the product) and in saleable condition.
 

To return any item(s), click here to submit a return.

How it works:
(1) click the link above to process a return
(2) enter your order number (only the digits), and email address used for order
(3) select the item(s) you wish to return, and select a reason
(4) once submitted, you will receive a follow-up email with instructions.
- be sure to include a returns form with your return - this can be downloaded here.

 

Please note:

• The return and the costs associated are the responsibility of the customer, unless an item was faulty or incorrect in which case we will provide a pre-paid returns label for faulty items - please note that we cannot reimburse return postage costs incurred.
• Refunds will be issued once we have processed the return. Please ensure the return is securely packaged, and we recommend using a tracked/insured service and retain proof of postage. 
• Refunds will be issued back to the original payment card/method. Please allow up-to 3 days for your return to be processed once the return has been received.

 

Exchanges: we currently only offer exchanges for a different variant (i.e. different size or tog) of the same product. If you would like to exchange for a different item, please follow the returns process to request a refund, and place a new order for the desired product(s).

Cancellations: if you would like to cancel your order, please get in touch with us as soon as possible. We are only able to cancel an order before it has been packed and processed. If your order has been packed, you must await receipt of the order and then process a return.