support

find helpful answers to common questions, and get in touch.

sleep made easy

we aim to simplify all things sleep — we've compiled a list of common queries and answers.

about our products

read on for helpful info on our products — how they're made, how to care for them, and anything else.

You can find helpful info on the relevant product page. Check out our product guide for further info.

Check out our product care guide, where you'll find all relevant care info.

placing an order

it's easy to place an order anytime online — read on if you have any questions regarding ordering.

Yes — but be quick. We can only make changes to an order before it's been processed for dispatch. Please contact us ASAP and we'll do our best to help.

It's safest and easiest to place your order online — all your personal information is securely encrypted, and we never store your card information. If you would however prefer to place your order over the phone, please get in touch.

delivery and returns

please visit our page here for further information on delivery and returns.

Delivery is free over £40 (in the UK), and we have a range of domestic and international options. Please visit our delivery page here for more information.

We aim to dispatch orders on the same day when placed before 3 p.m. (Mon - Fri). We dispatch and deliver Mon-Fri, and offer Saturday or Sunday delivery options. Orders placed on weekends and Public/Bank Holidays will be dispatched the following business day. 

Once dispatched, you'll receive an email with tracking information.

We offer a range of delivery services, including next-day options. Please visit our delivery page here for more information.

Yes — head over to our returns page here for more information.

track your order

contact us

enter your details below, and we'll get back to you real soon (usually within a day)

hermes - delivery update

We are aware of tracking delays for deliveries by Hermes for orders placed over Black Friday weekend; please allow 1-2 days for an update. Deliveries are expected within 7 business days from initial dispatch. We apologise for the inconvenience.


Call Us — (020) 8432 0737 (Mon - Fri: 9am - 5pm)

Live-chat with us (Mon - Fri: 9am - 5pm) — just click on the chat bubble at the bottom right