Most orders placed before 2 p.m are fulfilled the same business day. Order placed over the weekend/public holiday are fulfilled the following business day. Once your order is processed, you'll receive a shipping confirmation email with a tracking number
Once dispatched, all UK orders should arrive within 5 business days. For next-day services, this will be the following business day after dispatch. International orders should arrive within 7-14 business days. You can track your order at any time by visiting the delivery tracking page here.
Absolutely! Once your order's been dispatched, you'll receive an email with the tracking details, and a link to track the order. You can track your order at any time by visiting the delivery tracking page here.
Yes we do! The shipping rate will vary by region. You can see the delivery cost by adding your items to your basket, and then using the handy delivery cost calculator on the basket page.
Returns and Exchanges
Oops, we're very sorry! Just get in touch with us here. and we'll do our best to make it right as fast as we can.
We aim to issue a refund for returns within 3 business days of receiving the return. Do bear in mind that once returned, it may take a little time for the return to reach us. As always, you can get in touch with us here, and we'd be happy to assist..
Hurry! We are usually able to amend or cancel an order soon after it was placed (usually within an hour), so please get in touch ASAP. Once the order has been, or is in the process of being fulfilled, we're unable to cancel or amend it. You'll then have to wait for delivery and return it, or refuse delivery in which case it'll be sent back to ourselves for a refund or exchange.
Absolutely! Any payment info you provide when placing an order is transferred via a super-secure (bank-level encryption) payment processor. We do not store, nor have access to your full card details at any stage.
Of course - if you wish! The fastest way is to order online, and this can be done 24/7. Should you prefer to call, just head over to our support page here for our contact details and we'd be happy to place the order for you.
Any questions? We'd love to hear!
Just get in touch