Our Guarantee

OUR GUARANTEE
We really have faith in the quality and longevity of all our products, so to reflect our belief, and for your peace of mind, we offer :-
  • Ten (10) years guarantee on all down duvets.
  • Five (5) years guarantee on all down pillows
  • Three (3) year guarantee on all our synthetic and silk duvets and pillows. 
  • Two (2) years on all other items.

What does our guarantee mean? Should something go wrong with the item over the course of time, we'll offer you a like-for-like replacement, at no charge. We ask that you retain and provide proof-of-purchase should you require a replacement. We do not cover any damage caused by abuse or expected wear and tear. For full details, read our T's & C's page here.

Price Promise 

As an online-only retailer sourcing our products directly, we really get to save on some typical brick-and-mortar overheads and cutting out the middleman. This means more savings for you! We're so confident you won't find a more competitive price, that we'll beat a lower price for a like-for-like elsewhere!

SO.. WHAT'S OUR PRICE PROMISE?

Our lowest price guarantee means you will always get the best price when buying from us.

If you do manage to find the same product cheaper elsewhere, we'll beat that price.

DOES THE PRODUCT NEED TO BE IDENTICAL?

No, we'll match the product - if not identical - that's of similar and comparable specification and quality.

BOUGHT FROM US ALREADY?

Within 7 days of purchase, if you've found it cheaper somewhere else, we'll refund you the difference. Just drop us a line via our contact page.

WHO WON'T WE MATCH?

We'll match most UK retailers - in-store and online - providing the item is brand new, in stock and deemed to be genuine as described.

This means we sadly can't match the likes of eBay or other third-party sellers, and reserve the right not match those we believe to be of inferior quality. 

HOW DO I REQUEST TO BEAT ANOTHER PRICE?

As we deal directly with manufacturers, our prices are always unbeatably low. We're always on the lookout to make sure we're as competitive as possible.

Manage to catch us out..? Get in touch with us here and send us details of the lower price.