Refund policy

We accept returns for a refund or exchange within 30 days of your purchase — information can be found below and in full on our page here. We offer free returns within the UK (via Collect+).

Returns

We are happy to accept unused returns within 30 days of placing your order. Once this time has elapsed since your purchase, we can no longer offer a refund or exchange. Our policy is separate to The Consumer Rights Act which entitles you to initiate a return within 14 days. 

If you receive an incorrect item in your order, please notify us within 14 days of delivery. After this period, we cannot accept responsibility for the error or offer a replacement or refund.

To be eligible for a return, your item(s) must be in the same resalable condition as it was received, and must also be in its original packaging.

Where a multi-buy discount applies, refunds for partial returns will be adjusted so that the remaining items are charged at their full individual price.

You must notify us prior to returning an item by initiating your return via the return portal here. You will subsequently be notified via email of your returns information.

There are certain situations where a refund may be refused, or only partially be issued, such as:
— Any item not in its original condition, is damaged or missing parts for reasons not due to our error or fault
— Any item that is returned more than 30 days after purchase

Refunds and Exchanges

You will be notified once your return has been received, of processing updates, and once a refund has been issued or exchange processed. Refunds will be issued to the original payment method, and please allow 3-5 working days for the funds to appear back into your account.

Non-standard (i.e. premium service) delivery costs are non-refundable.

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Please visit our page here for further returns information.